Telephone Etiquette - Ngage Training

Telephone Etiquette to Build Customer Loyalty

I recently called a hotel to make some inquiries about their facilities. The manner in which the person answered the phone was enough to leave me with a negative feeling about that specific hotel itself. It’s such personal experiences that make me wish that people in the service industry understood the importance of telephone etiquette…Read More

Caught in the Act - Serina Sithole

Caught in the Act: Serina Sithole

Introducing “Caught in the Act” – What exactly is this all about? Well, as someone who loves facilitating training and coaching individuals and teams on providing excellent service, I naturally believe in giving credit where due. I was recently in awe of service I received from a particular person and that’s what inspired me to…Read More

Ngage Training - What do Customers Want

What do Customers Want

With just 20 years of working experience in┬áHuman Resources, but specializing in Training & Development for approximately 17 of those years, I have had the privilege of working for and with a variety of companies, across different industries and from Junior to Executive levels. So I’m comfortable to say I have a very good idea…Read More